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Season 1,

Episode KNL011 “The Art of Retention”

May 09, 2017

As a provider we sometimes loose sight that our clients are consumers and as providers we must not only attract and motivate our clients but invest energy into retaining clients as well. Many times Kristin and I have engaged in conversations with our colleagues about how to retain patients, what can they do more of, or what they are doing wrong. While we would hesitate to say anything is “wrong”, there are certainly things therapists can do to help with show rate compliance and create an environment that increases the likelihood of consumer satisfaction.

Show Notes
  • 06:13

    Setting Expectations from the very first visit

  • 11:01

    What good therapist “don’t” do

  • 16:20

    Therapists as salespeople. You are exchanging your skills for payment, this exchange of services has value.

  • 23:00

    Why it is important to schedule new clients weekly.

  • 41:13

    Help create a vision of emotional improvement for your clients.

  • 46:46

    Verbalize the progress a client has made through treatment. Highlight the skill attainment, review the treatment plan updates.

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